Refund policy
Digital license refunds
Before activation
A Customer may request cancellation within 14 calendar days after purchase if the license has not been activated and the request is not abusive or fraudulent.
After activation
Because an activated digital license provides immediate access, purchases are generally final after activation. Publisher will first provide reasonable troubleshooting for a material defect. A refund may be approved where the Software cannot perform a material advertised function on a supported system and Publisher cannot provide a reasonable correction.
Capacity and support purchases
Added workstation or user capacity and renewed support are generally final once applied to the license. Duplicate, erroneous, or demonstrably unauthorized charges will be investigated.
How to request a refund
Email admin@wks-hq.com with the purchaser name, purchase email, order reference, purchase date, and reason. Do not email payment-card details. Publisher may request information reasonably needed to verify ownership and diagnose the issue. Approved refunds are returned through the original payment method. Processing time depends on the payment provider.
Effect of refund
A full refund may revoke the related license, capacity, support eligibility, and download access. Customer must stop using refunded rights and retain any legally required business records independently.
Legal rights
This policy does not exclude remedies for misrepresentation, defective goods or services, unauthorized charges, or other rights that applicable law does not permit Publisher to waive.